Assistance Programs

Our Customer Service Representatives are available to assist you with all of your electric needs.

  • Start, stop, or transfer service
  • Billing questions
  • Usage information
  • Assistance programs
  • Payment options
  • Account services
  • Update account information

To contact us call (360) 423-2210 Monday thru Thursday 7am – 5:30pm, excluding holidays or email us at


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What is the Discounted Rate Program?

The Discounted Rate Program is a reduced electric rate for qualifying low-income senior citizens, disabled customers, 退伍军人, and active military.

Program Requirements

  • Low income up to 175% of the Federal Poverty Level
  • Age 62 or older OR
  • Permanent disability OR
  • 经验丰富的 OR
  • Active military

Program Assistance

  • 20% discount off your monthly usage – Income up to 175% of the Federal Poverty Level
  • 30% discount off your monthly usage – Income up to 125% of the Federal Poverty Level


  • 完成 Discounted Rate Application (PDF) or pick one up at our main office.
  • Drop off application and income verification at our office, 第十二大道961号nue, Longview, WA
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What is the Warm Neighbor Program?

The Warm Neighbor Program is funded 100% by donations from our customers and employees wanting to help their neighbors needing short-term assistance.

Program Requirements

  • Low income up to 200% of the Federal Poverty Level
  • Qualifying emergency or financial hardship

Program Assistance

  • Amount to avoid disconnect or reconnect up to $300 max
  • One time per 12 months
  • Not available for deposits or fees
  • Not eligible if previous fraud events or on Moratorium Payment Plan


Complete one of the following methods:

What is the 经验丰富的 Deposit Waiver?

The 经验丰富的 Deposit Waiver honors the contributions of active United States military personnel and United States military 退伍军人 by waiving the security deposit for a new residential account.

Program Requirements

This waiver is applicable to new customers who are active-duty United States military or honorably discharged United States military 退伍军人.

The veteran or individual on active duty must provide a current military identification or official military orders.


Simply let our Customer Service Representative know and provide the required documentation.

What is LIHEAP?

Low Income Home 能源 Assistance Program (LIHEAP) is a federally funded program, administered by CAP, which provides money to help low-income households with their heating bills.


去 to see if you qualify. 然后参观 Lower Columbia 帽子的网站 year-round to complete the pre-application questions and to schedule an appointment. For more information on the LIHEAP program, please contact:

Lower Columbia Community Action Program (CAP)

能源 & Housing Department

1526 Commerce Avenue

Longview, WA 98632


* 考利茨 PUD does not administer or define program requirements.